Warranty

Claim Your Warranty

Any claims under the warranty must be made by sending us a mail with the customer’s warranty card and original invoice with brief description of the defect.
The cycle/product photos must be sent to us via mail for inspection.
Original Proof of purchase (Invoice) is mandatory to claim warranty.
Our team will inspect your cycle/product to identify the type of defect (Manufacturing / Usage ).
Statom Mobility cycles/products are manufactured at our state-of-the-art manufacturing plants. And we ensure that our products are free of any manufacturing defects. In the unlikely event that a manufacturing defect is found, your claim for warranty will be acknowledged and processed.

This limited warranty shall not be construed or interpreted in any manner to suggest or imply that your Statom Mobility cycle/product is indestructible or imperishable or will last in perpetuity.
This limited warranty applies only to the original owner of a Statom Mobility cycle/product and is not transferable to subsequent owners.
The five years warranty is applicable only on frames of the Statom Mobility cycle.
The limited warranty on consumables and forks (suspension or rigid) is applicable during six months from date of purchase for the original owner.
This limited warranty is void if the Statom Mobility bike/product is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use.
This limited warranty applies only to bicycles/products purchased from Amazon/Flipkart or our website(www.statommobility.com) or Authorized Statom Mobility Retailers or other outlets specifically authorized by Statom Mobility to sell Statom Mobility cycles/products.

The following instances are specifically excluded from the coverage of this limited warranty.
Any defect arising from normal wear and tear, improper assembly or follow-up maintenance.
Installation or modification of components, parts, or accessories not originally intended for or compatible with the cycle/product.
Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure.
Damage or failure due to accident, misuse, abuse, or neglect.
Normal wear and tear, scratches, peeling of paint and all coatings initiated due to intentional or accidental dent or scratches, damage due to chemicals, improper storage and parking.
Statom Mobility cycles/products used for following activities
Used in any competitive sport
Used for stunt riding, jumping, aerobatics or similar activity
Modified in any way
Modified with the addition of a motor
Ridden by more than one person at a time
Rented, sold, or given away

This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy under this warranty. All labour charges for warranty service, including the transfer of components and/or any installation of new components, are the responsibility of the cycle/product’s owner. Due to product evolution and obsolescence, some components may not be available for older models. In these cases, sourcing and paying for components is the responsibility of the cycle owner.
Statom Mobility or any of its affiliates is not responsible for any indirect, incidental or consequential damages.
Colour of the cycle frame/product and stickers will be subject to availability at the time of claim.
Decision of type of damage will be taken by the Company and communicated to the customer before initiating repair.